Incident Response: Why Organizations Repeat the Same Critical Mistakes

Incident response teams have more tools, automation and intelligence than ever before. In turn, the opportunities to make mistakes are also greater.

Organizations are making the same expensive mistakes over and over again. They ignore warning signs and assume someone else is handling the problem. They trust tools and outside experts too much and rush to contain incidents without identifying the true cause. When it comes to supply chain incidents, they assume that if a breach happens at a vendor or service provider, it’s not an internal problem.

In this talk, Alex Holden looks at the common failures that turn manageable incidents into long-term crises. He shares practical lessons from real-world situations, pinpoints common mistakes to avoid and shares a blueprint to help you handle crises efficiently and successfully.

You’ll learn how to: - Identify and eliminate the most common incident response mistakes. - Pinpoint the true root cause behind each incident. - Accelerate responses while reducing assumptions and improving the quality of decisions.